Frequently Asked Questions
Everything you need to know about shopping at BESTIES Vegan Paradise.
How do you ensure the products are 100% vegan?
At BESTIES, we vet every single supplier and ingredient list to ensure no animal products or by-products are used. We prioritize certified vegan brands to guarantee peace of mind for our community.
How do you ship perishable food items?
All temperature-sensitive items are shipped in insulated eco-friendly packaging with non-toxic cold packs to ensure they arrive fresh at your doorstep.
What is your return policy on food products?
Due to safety and health regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our food products maintain maximum freshness and quality during transit.
Are your packaging materials sustainable?
Yes! We use 100% recyclable boxes and biodegradable packing peanuts made from cornstarch, aligning with our mission to protect the planet and its inhabitants.
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery progress every step of the way.